Economy Performance and Empathy

I don't know how it is in other countries but in Austria in the news you can hear and read about the economy performance about every two weeks. Sometimes they tell that the performance improved but my impression is that more often they tell that it is decreasing and people worry about the economy development.

When people talk about the economy I can see similar patterns as if talking about the weather. It seems that economy is a strange thing which cannot be influenced much. Well, there cannot be a big influence created by a single person, but everybody of us takes active parts in a lot of ways and hence can influence. In particular those who moan most: The companies with poor performance.

Well, yesterday I wanted to buy a medicine for my wife and the response at the shop was: The product is currently unavailable. In a second shop with another product the same. Then I remembered that I ran out of compact flash cards on my last holiday where I had to run around to find a shop where to buy one - in two shops they told me that newer cameras use different cards and hence they don't have it any more - if I want they can order it for me. I had several similar experiences in the last weeks. - Mmmhhhh - companies wants me to buy things and then they cannot serve me...

I see that performance of companies has to do with empathy. Management should put on the shoes of the consumers and find out the lacks and needs of the people around.

No comments: