Management By Customer

Lately I am involved into a lot completely different businesses while in the move to our new apartment. From discussions with the building enterprise to buying furniture and organizing the conveyance I made a particular experience: Lacks in analysis, organization and management.

In a lot of cases it was necessary that we think of possible problems, locate bottlenecks and ask for solutions or precautions. Nearly every issue needs reminders set by us otherwise people forget about our issues. Unfortunately in a lot of cases it was/is needed that we organize and sometimes to make pressure to get served.

So my impression is that a new management-by technique is going to develop: Management by customer.

Thinking about this I notice that not only managers need management and organization qualifications - no - every secretary, every accounting clerk, even every assembler needs management qualifications.

On the other hand I do notice that companies do invest more money in making their office workflows so easy that even a trained ape can do it. This noticeable reduces the service quality and flexibility of the employees and accordingly affects a complete company.

Why not investing money in the qualification of the employees?

The reason is simple: Employees can leave the company and the investment of the company is lost. A simple workflow remains in the company and a trained ape is working for a banana. Companies invest much money for education of employees only where the knowledge isn't really useful when working for another company. But it can either be possible that companies do not see the importance of management and life hacking knowledge for all of their employees.

So education and training to increase common qualities is or particular knowledge that can be used in a wide area of different businesses is possible only learned if you are doing it on your own. So don't wait until somebody gets you into a course - do it yourself!

Related post: About Management.


How many posts must I write?

I am currently still in move to our new apartment and in addition to that I was one week away for business. I see that I did not write for a long time and now I remember posts on other blogs telling in their blogging tips that on a blog there should be periodical posting to keep the users interested.

I totally disagree with this. I have subscribed to a lot of RSS feeds and I do not have any interest that a specific blog brings a new post every day or every week.

What I expect from a blog: If there is a new post it should be interesting, have "real" content and it should trigger some new thoughts (or remind me on old important thoughts I already forgot).

So dear bloggers: There is no need to sit in front of the computer writing a blog post at 23:50 just because you think that you are supposed to. Sometimes you might see pressure where there is no.

Related posts: Blog post lengths or how to write